Ticketmaster will only process the refund to the person (original purchaser) who purchased tickets directly from us. If you purchased a resale ticket from some other source (i.e. not directly through us), and that ticket was then transferred to you, you will need to reach out to your original point of purchase for any refund and/or credit options, if available.
To be eligible for any available refunds, you must have purchased your tickets directly from Ticketmaster.