What are Secure Tickets?
Secure Tickets offer you the ability to upgrade your booking to add enhanced refund rights, above what’s required by law, at the time you purchase tickets from Ticketmaster Singapore.
More information on what is included can be found in the Secure Tickets Terms and Conditions.
How do I request for a refund if I have purchased Secure Tickets?
For refunds in accordance with the Secure Ticket Terms and Conditions, please complete and follow the instructions stated on the refund application form as soon as possible after becoming aware of circumstances that may lead you to request a refund before the booked event.
How do I know if I have purchased Secure Tickets?
If you’ve upgraded to Secure Tickets with your event ticket, information for this add-on will be reflected in your confirmation email as well as in your Ticketmaster Account under My Tickets.
What happens to Secure Tickets when an event is cancelled or rescheduled?
When an event is cancelled, fans will be entitled to a refund under our Purchase Policy. For fans with Secure Tickets, you will be refunded the full amount paid, apart from booking fees, delivery fees and the amount you pay to upgrade your ticket to a Secure Ticket.
Will the Secure Ticket still apply if my event is rescheduled?
Your Secure Tickets will also be valid for the new event date.