Our purchase policy states that no refunds, exchanges or cancellations will be permitted once you've made your booking unless the event is cancelled or postponed.
It is for this reason that our systems confirm your purchase with you several times prior to the payment stage, and we always recommend checking your booking details very carefully before making payment.
However, if you wish to request an exchange or refund and have it considered by the Event Organizer, it is necessary to follow this specific process and provide all the required supporting documentations. This typically includes submitting a refund request and providing any relevant documentation that supports your reason for the request, such as a doctor's memo or medical certificate. It is important to note that all requests for ticket refunds and exchanges are subject to approval and that the decision of the Event Organizer is final.