A ticket order has not been transacted if you have not been prompted to enter or confirm your credit card details.
If you are unsure about whether your order has been processed, you can check your "order page" on your My Account. We also recommend checking your debit or credit card statement to see if any payments have been processed.
Alternatively, please contact us by clicking the "Submit a Request" above. If possible, please provide any order confirmation number you may have received so we can further investigate your case.