Forgot your password? It happens to all of us!
To quickly get back into your My Account, follow these steps:
1. Go to the My Account sign in page.
2. Select Forgot Password.
3. Type in your email address and select Next.
4. You’ll receive a text with a one-time code. Type in that code on our site and select Confirm.
If you’re using a landline, we’ll call you to provide the code. Unfortunately, we can’t utilize Google Voice or Voice over Internet Protocol (VoIP) to verify your account.
5. Reset your password.
If you haven’t received the email, check your spam, junk and deleted folders for an email from customer_support@email.ticketmaster.com. This email is only used for sending out fan notifications.
If you still do not have an email from us at the above email address, please add customer_support@email.ticketmaster.com to your contacts and request the email to be sent again.
If you’ve followed the steps to reset your password and still see an error message, kindly contact Fan Support for further assistance.