What is an Event Collectable memento? Are they available for every event?
It is an exclusive, limited-edition physical keepsake created specifically for your concert or tour, designed to help you remember the experience long after the show. Event Collectables are only available for selected events.
What makes the Event Collectable special for this concert or tour?
Each Event Collectable is uniquely designed for the event, featuring tour-specific artwork and details that make it a one-of-a-kind piece tied to your show. These unique mementos are produced in limited quantities, making them a unique keepsake for fans.
How can I purchase the Event Collectable when buying my ticket? Can it be purchased on-site?
Event collectables are only available at the time of ticket purchase, subject to availability. Simply select the Ticket + Event Collectable option when choosing your tickets. They are not available for purchase on-site.
Can I purchase more than one Event Collectable?
Each show ticket purchased entitles you to purchase one Event Collectable.
If I missed adding Event Collectables during checkout, how can I still get one?
If you did not select an Event Collectable during checkout, you may reach out to Fan Support for assistance in upgrading your order, subject to availability and applicable terms and conditions.
Can someone without a ticket purchase an Event Collectable?
Event Collectables are designed as an add-on to your event experience and are only available to ticket holders as part of their purchase.
When will I receive my Event Collectable? What should I do if I have not received my Event Collectable?
Your collectible will be shipped out shortly after the event, typically 1-2 weeks following the show. They can only be shipped to a Singapore postal address, so make sure your address is correct before purchasing. If your collectable hasn't arrived within 4 weeks after the event, contact Fan Support.
Can Event Collectable be mailed to overseas addresses? Can I change my delivery address after purchase?
Event Collectables can only be shipped to local addresses. Delivery will commence one week before the event. Any changes made after this point may not be reflected, and additional charges may apply for re-delivery.
What happens if I provide an incorrect shipping address?
Fans are responsible for ensuring that all delivery details are accurate at the point of purchase. Additional charges may apply for any re-delivery requests.
Will all items in my order be shipped together?
Event Collectables may be shipped separately from tickets or other merchandise.
Can the Event Collectable be used for event access?
No, Event Collectables are separate add-ons and are not valid for entry. Please use your mobile ticket to access the event.
Will my name or seat details be printed on the Event Collectable?
No, Event Collectables are designed as keepsakes of the event and do not include personal or ticketing details.
What if my Event Collectable arrives damaged or defective?
Please contact Fan Support with photos and details, and they will assist you accordingly.
Are Event Collectables refundable or exchangeable? Can I cancel my Event Collectable after purchase?
Event Collectables are generally non-refundable and non-exchangeable and cannot be cancelled.
Can I transfer my Event Collectable to another person?
Event Collectables are typically tied to the ticket purchase and are non-transferable, unless otherwise stated.
What happens if the event is postponed or cancelled?
In the event of postponement or cancellation, updates regarding your Event Collectable will be communicated in line with the event’s cancellation / postponement terms and conditions.
Is there a limit to how many Event Collectables are available?
Yes, Event Collectables are available in limited quantities and are offered on a first-come, first-served basis.