To check the status of your ticket(s), sign in to your My Ticketmaster account > My Tickets. You will be able to access your ticket history where you can see the status of your tickets. Once the status changes from "Pending Ticket Collection" to "Ticket Collected" it means that your tickets have been printed and are being prepared for mailing/ courier.
The estimated time for standard mail is usually 10-14 working days and is non-trackable. By choosing untracked delivery, you accept the purchaser's risk in associated with untracked services. Trackable courier services typically take around 5-8 working days. This timeline is an estimation and may vary, depending on factors such as postal service efficiency and/ or any unforeseen delays.
Should the tickets not arrive within the estimated timeline, kindly contact our Fans Experience Specialist for further assistance.