There may be a few reasons why you may not have received the OTP:
- The email keyed in is wrong. (Do note that the login ID for Ticketmaster account is case sensitive)
- The temporary password sent to you may have expired. Contact Fan Support at our toll-free hotline +65 800 321 1678 and we will resend the temporary password after verification of your identity.
- Delay in your phone’s carrier service provider. In such situations, contact us at our hotline and we will assist you with manual verifications.