There may be a few reasons why you may not have received the OTP:

• The email keyed in is wrong. (Do note that the login ID for Ticketmaster account is case sensitive)
• The temporary password sent to you may have expired. Contact us at our hotline +65 3158 8588 and we will resend the temporary password after verification of your identity.
• Delay in your phone’s carrier service provider. In such situations, contact us at our hotline and we will assist you with manual verifications.